Can I bring outside food and drinks?
Yes, outside food and drinks are allowed, excluding strong-smelling items like durian.
Is there an age limit for bookings?
No, there is no age limit. However, children below the age of 12 must be accompanied by an adult.
How is my privacy ensured during the session?
Doors will not be opened without permission, and there are no CCTVs in the rooms to respect your privacy.
Can I get a refund for my booking?
No, refunds are not provided. However, with a minimum 2-hour notice, funds can be saved as store credit.
Is rescheduling allowed?
Yes, rescheduling is permitted with at least 2 hours' notice, subject to availability.
What happens if I am late?
Late arrivals incur no penalties, but the booked end time remains unchanged.
Can I extend my booking on the spot?
Yes, extensions are allowed on the spot, subject to walk-in rates and room availability.
What entertainment options are available in the rooms?
Each room is equipped with a projector featuring a smart sound and screen system. Board games are also available at our premium outlets to enhance your experience further.
Is it possible to connect my personal device (laptop or phone) to the room's projector?
Yes, you can cast from your personal device by connecting to our WiFi.
Or alternatively, you can use an HDMI cable. Feel free to bring your own cable or ask our staff for assistance.
Can I bring my own decorations?
Yes, you are welcome to bring your own decorations. However, please note that your setup time and cleanup time will be included within your booked hours. Additionally, you need to restore the rooms to their original state.
Can I bring or consume alcohol during my booking?
No, alcohol is strictly prohibited on the premises. Patrons found consuming alcohol will be stopped.
What happens if there are damages or spillage during my session?
Cleaning fees ranging from $50-$100 may be imposed for additional cleaning requirements.
Can I request changes or refunds for promotional bookings?
No, changes or refunds for promotional bookings are strictly not allowed.